What products does Teezwonder offer?
Teezwonder offers a wide range of unique drinkware and home décor items, such as tumblers, can coolers, scented candles, mugs, and much more, all with unique designs and prints.
Where are Teezwonder products manufactured?
Our products are mostly manufactured and shipped from the US, ensuring high quality and ethical manufacturing practices. We believe in responsible manufacturing and have strict quality control measures in place to ensure that each product meets our standards.
Are the designs on the products printed or engraved?
We use a variety of printing techniques, such as sublimation and digital printing, on most of our products and also engrave a few special tumbler or mug products, to create unique designs that are sure to stand out.
How often does Teezwonder add new designs or products to its collection?
We are always releasing new designs and products to our collection. We pride ourselves on keeping up with the latest trends and pop-culture references, ensuring there is always something new and fresh for our customers on any special occasion.
ORDERING AND SHIPPING
How do I place an order at Teezwonder?
To place an order, simply visit our website and browse through the collection. Once you've found what you're looking for, add the item to your cart. After you've added everything you want to purchase, proceed to checkout and enter your shipping and payment details.
Can I make changes to my order after it has been placed?
Unfortunately, we are not able to make changes to an order after it has been placed. However, if you need to cancel an order, please contact our customer care team before your order has been confirmed and is ready to be shipped.
How do I know if my order has been confirmed?
Once you've placed an order, you will receive an email confirmation with all the details of your purchase. This email will include your order number, billing and shipping information, and a summary of what you've ordered.
How much does shipping cost?
Shipping costs are calculated based on the weight and destination of your order. You can see the exact cost at the checkout before making your payment.
How long will it take for my order to arrive?
Delivery times vary based on your location and shipping method. We offer standard shipping and expedited shipping options. Our standard shipping typically takes 3-5 business days, while expedited shipping usually takes 2-3 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. However, please note that international customers are responsible for any customs fees or taxes that may be imposed by their country.
Can I change the shipping address after placing an order?
Once an order has been confirmed and the tracking information has been generated, it's typically not possible to change the shipping address. That's why we highly recommend double-checking the shipping address before placing your order to make sure that your package gets delivered to the right location without any issues.
What should I do if I need to change the shipping address?
If you need to change the shipping address for any reason, please contact our customer care team as quickly as possible at the email firstname.lastname@example.org. We will do our best to assist you in processing the change. However, please note that we cannot guarantee that we will be able to make the change, as it depends on how far along the order is in the shipping process.
What should I do if the package is shipped to the wrong address?
If the package is shipped to the wrong address due to an error on our part, please contact our customer care team immediately, and we will take the necessary steps to resolve the issue. However, if the package is shipped to the wrong address due to an error on your part, we cannot be held responsible for any issues that may arise.
PAYMENT AND REFUNDS
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. The payment methods available may vary depending on your location.
When will my credit/debit card be charged for my purchase?
Your credit/debit card will be charged at the time of purchase.
Is it possible to make a payment using multiple payment methods?
At this time, we do not support the use of multiple payment methods for a single purchase.
Can I change the payment method for an order after it has been placed?
Unfortunately, once an order has been placed, the payment method cannot be changed. If you need to cancel or change an order, please contact our customer care team.
What should I do if my payment is declined?
If your payment is declined, please check with your bank or credit card company to ensure that there are no issues with your account; it could be due to insufficient funds, an expired card, a withdrawal limit that has been exceeded, a blocked card, a technical error, or the bank declining the transaction. If the problem persists, please contact our customer care team for assistance.
What is your refund policy?
We offer a full refund or replacement for any product that arrives damaged or is not as described. For other returns, we accept returns within 30 days of the purchase date. Please refer to our Returns and Exchanges section for more information.
RETURNS AND EXCHANGES
Can I return a product if I'm not satisfied with it?
Yes! We want you to be completely satisfied with your purchase, so we accept returns within 30 days of the purchase date.
How do I initiate a return?
To initiate a return, please contact us to receive instructions on how to proceed. We will be happy to guide you through the process and provide you with any necessary information.
What do I need to provide to return a product?
To process a return, we may need your order number or proof of purchase. Please make sure to have this information ready when you contact us.
Will I be refunded for my return?
Yes, we will issue a refund for the full purchase price of the product(s) returned, provided they are in the same condition as when they were purchased.
Who is responsible for the cost of return shipping?
Unless the return is due to an error on our part, the customer is responsible for the cost of return shipping.
How long does it take to receive a refund?
Once we receive your returned item(s), we will process your refund within 5-7 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution's processing times.
Can I get a refund if the product I received is damaged or not as described?
Yes, we offer a full refund or replacement for any product that arrives damaged or is not as described. Please contact us within 7 days of receiving the product and provide us with photos or documentation of the damage or discrepancy.
Who is responsible for the return shipping costs if the product is damaged or not as described?
If the product is damaged or not as described, we will cover the cost of return shipping.
What should I provide to request a refund for a damaged or not-as-described product?
To process a refund, we may need your order number, proof of purchase, and any additional information related to the issue. Please have this information ready when you contact us.
Is there anything else I should know about returning products or requesting a refund?
To ensure a smooth and hassle-free return process, please make sure to carefully package the product(s) to be returned and obtain a tracking number for the return shipment. If you have any questions or concerns, please don't hesitate to contact us, and we'll be happy to assist you.
What should I do if I have an issue that is not covered by the FAQs?
Please contact our customer care team and we'll be happy to assist you.
How do I contact your customer care team?
You can contact our customer care team at email email@example.com.
What information should I provide when contacting customer care?
To help us better understand your issue and provide you with the appropriate assistance, please provide as much detail as possible about the issue and any relevant information such as your order number or account information.
What if I receive an error message when trying to place an order?
If you receive an error message when trying to place an order, please contact our customer care team immediately. We'll do our best to resolve the issue and help you complete your purchase.
What if I have a question about the product or its feature
If you have a question about a product or its features, please contact our customer care team. We'll be happy to provide you with any information you need to make an informed purchase.
What if I have a suggestion for improving your product or service?
We welcome any feedback or suggestions for improving our products or services. Please contact our customer care team, and we'll be happy to hear from you.
What if I have an issue with the website or the checkout process?
If you have an issue with the website or the checkout process, please contact our customer care team. We'll do our best to resolve the issue and help you complete your purchase.
What if I have a question about shipping or delivery?
If you have a question about shipping or delivery, please refer to our ordering and shipping and FAQ. If you cannot find the answer to your question, please contact our customer care team.
Is there anything else I should know about contacting customer care?
Our customer care team is here to assist you with any issues or questions you may have. We strive to provide excellent customer service, and we'll do our best to resolve your issue as quickly and efficiently as possible.